Overview The Customer Account Manager is located at the customer's facility and is responsible for providing the customer with planning and forecasting as well as measuring and reporting KPIs related to the warehouse business. This position is responsible to assure the smooth flow of the customer's product and troubleshooting of problems and delays as they arise. This position has daily interface with the customer and is fully integrated into the operation.
Responsibilities Establish, document and maintain standard operating procedures between the customer and Yusen Logistics.
Act as the liaison between customer's operations and management teams and Yusen Logistics' operations and customer service teams.
Generate and analyze statistical information to facilitate planning of new programs.
Develop Key Performance Indicators (KPI) to enhance and monitor operations.
Training of customer employees on the Yusen Logistics visibility system, as needed.
Assess operational performance, perform root cause analysis, and provide timely and/or cost savings solutions.
Handle and coordinate manual allocations/reallocations instructions from customer.
Prepare all necessary vessel files to properly execute daily activities; identify discrepancies against EDI data, US customs, and Yusen's operating system.
Create vessel assignment log and monitor vessel status, communicating any discrepancies that arise.
Manage container manifesting and movement notifications.
When applicable, maintain contact with shipping agents and customs brokers to obtain updated information about customs and shipping status of vessels arriving at harbor.
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Qualifications Bachelor's degree plus two or more years of logistics/warehouse experience.
Able to inspire the trust of others, works with integrity and upholds organizational values.
Demonstrates ability to comply with YLA Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, Customer Focus and Safety.
Ability to identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions.
Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
Ability to organize and manage multiple priorities.
Ability to travel as needed. Yusen offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1 st of the month following start date
- 401k with a company match
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short &
- Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. About Yusen Logistics (Americas
As a part of the NYK Group, Yusen Logistics (Americas) Inc. performs a key role in keeping world trade moving by offering air and ocean freight forwarding, global warehousing, reverse logistics, intermodal and multimodal transportation, and supply chain solutions to some of the world's largest industries.
Yusen Logistics (Americas) Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.